We collect information to provide and improve our thermal management and engineering services. This includes:

• Contact Information: Name, email address, phone number, company name, and job title provided via contact forms or correspondence.
• Technical Data: IP address, browser type, device information, and pages visited on our website (thermalrunaway.com).
• Project & Inquiry Data: Details you provide regarding cooling requirements, system specifications, and service requests.
• Cookies & Tracking: We use cookies and similar technologies for site functionality, analytics, and performance.

Purpose of Processing

Your data is processed for the following legitimate purposes:

• To respond to your inquiries and provide technical support.
• To deliver and improve our engineering services, including thermal analysis and system design.
• To send relevant updates, security notices, and service information (with your consent where required).
• To analyze website usage and improve our online platform.
• To comply with legal and regulatory obligations.

We do not sell your personal data. We may share information only under these circumstances:

• Service Providers: With trusted partners who assist in website hosting, analytics, and communication services, under strict data processing agreements.
• Legal Requirements: If required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.

We ensure all third parties adhere to applicable data protection laws.

You have the following rights regarding your personal data:

• Access & Portability: Request a copy of your personal data we hold.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal obligations.
• Restriction & Objection: Object to or restrict certain processing activities.
• Withdraw Consent: Withdraw your consent for marketing communications at any time.
• Cookies: Manage cookie preferences through your browser settings.

Exercising Your Rights

To exercise any of these rights, please contact us using the details in the "Contact for Privacy Requests" section. We will respond within one month.

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction. These measures include encryption, access controls, and secure data storage.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Typical retention periods for inquiry data are 3 years from the last contact, unless a longer period is mandated.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our data protection contact point:

Thermal Runaway Engineering
Attn: Privacy Officer
8244 Donny Ways
Phone: 863.816.6016
Email: info@thermalrunaway.com

You have the right to lodge a complaint with a supervisory authority in your country of residence.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date below will be revised accordingly. We encourage you to review this page regularly.

Last Updated

This policy was last updated on April 15, 2024.